At q98, we take responsible gaming seriously — not as a box-ticking exercise, but as a genuine commitment to every player in Pakistan who trusts us with their entertainment. Gambling should always be fun, social, and within your means. The moment it stops being that, q98 wants to help. This page explains our full responsible gaming framework: the tools available to you, the warning signs to watch for, and exactly how q98 enforces our strict 21+ policy across all games and betting markets.
q98 enforces a strict minimum age of 21 years. No exceptions. All new accounts undergo age verification during registration, and full KYC including CNIC confirmation is required before any withdrawal is processed. Underage gambling is illegal and causes serious harm — q98 will not facilitate it under any circumstances.
Protection Tools
Every q98 account comes with a full suite of responsible gaming tools accessible directly from your account settings. These tools are free, instant, and always available — no need to call support to activate them.
Set a daily, weekly, or monthly cap on how much you can deposit into your q98 account. Once your limit is reached, no further deposits are accepted for that period — even if you try to increase the limit, changes only take effect after a mandatory cooling-off period. This keeps your PKR budget firmly under your own control.
Define the maximum amount you are comfortable losing within any given day, week, or month. When your cumulative net losses for the period hit your chosen limit, q98 will automatically pause your gaming session and prevent further play until the limit period resets. A straightforward safety net for your finances.
Set a maximum duration for each individual gaming session. q98 will alert you when you are approaching your limit and automatically log you out when the session time expires. You can also enable a reality check — a periodic pop-up reminder showing how long you have been playing and how much you have wagered in the current session.
Need a short break? Activate a cooling-off period of 24 hours, 48 hours, 7 days, 30 days, or up to 90 days directly from your account. During a cooling-off period, you cannot log in, deposit, or place any bets. The account is effectively frozen. This option is ideal if you feel your play is becoming a bit too frequent and you need space to reassess.
If you believe you have a gambling problem, self-exclusion is the most powerful tool q98 offers. You can self-exclude for a fixed period of 3, 6, or 12 months, or permanently. Self-exclusion takes effect immediately. q98 will also attempt to remove you from all marketing communications. Your account cannot be reopened during the exclusion period — even if you request it.
q98's support team is available around the clock via live chat. Any player who reaches out about a potential gambling problem — whether for themselves or on behalf of someone they care about — is handled with care, confidentiality, and without judgment. Support agents are trained to direct players to appropriate responsible gaming tools and resources without delay.
Tool Reference
All q98 responsible gaming tools are self-service — you can activate, adjust, or increase restrictions from your account settings at any time. Restrictions take effect immediately. Relaxations (e.g., increasing a limit or ending a cooling-off early) are subject to a mandatory delay to prevent impulsive decisions made during play.
| Tool | Available Periods | Status |
|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Live |
| Loss Limit | Daily / Weekly / Monthly | Live |
| Session Time Limit | Per session (custom) | Live |
| Reality Check | Every 30 / 60 / 90 min | Live |
| Cooling-Off Period | 24h / 48h / 7d / 30d / 90d | Live |
| Self-Exclusion | 3m / 6m / 12m / Permanent | Live |
To activate any responsible gaming tool, log in to your q98 account, go to Account Settings → Responsible Gaming, and select the tool you need. Changes to restrictions are instant. If you have trouble accessing your account, live chat is available 24/7.
Self-Exclusion
Self-exclusion is a serious step and q98 treats it as such. The process is straightforward and takes effect immediately. Here is how it works:
Access your account via the q98 Login page. If you are concerned you may not be able to stop yourself from playing once logged in, contact live chat directly and a support agent will initiate self-exclusion on your behalf — no login required.
Navigate to Account Settings and select the Responsible Gaming section. All protection tools are listed here, including the self-exclusion option at the bottom of the page.
Select from 3 months, 6 months, 12 months, or a permanent exclusion. Permanent exclusion cannot be reversed. Fixed-period exclusions can only be reviewed after the full period has elapsed, never before — even if you contact support requesting early reinstatement.
Once confirmed, your q98 account is locked immediately. Any Real Money Funds balance will be returned to your verified payment method within 24 hours. You will be removed from all q98 marketing lists. q98 will reject any new account registrations linked to your identity during the exclusion period.
Self-exclusion is irrevocable for the chosen period. Once activated, q98 support cannot reinstate your access early. If you are in financial or emotional distress related to gambling, please activate self-exclusion now and reach out to support — your wellbeing comes first.
Know the Signs
Problem gambling doesn't always look obvious — it often develops gradually. If any of the following sound familiar, it may be time to use one of q98's responsible gaming tools or seek independent support.
Gambling with money meant for rent, utility bills, school fees, or other essential household expenses
Chasing losses — placing more and larger bets to try to recover money already lost, often ending in bigger losses
Hiding gambling activity from family members, friends, or colleagues in Karachi, Lahore, Islamabad, or elsewhere
Feeling anxious, restless, or irritable when not gambling, or when trying to cut back on play
Spending significantly more time gambling than originally intended and finding it difficult to stop once started
Borrowing money, taking out loans, or selling personal possessions to fund gambling activity
Neglecting family responsibilities, work, studies, or social relationships because of time or money spent gambling
Believing that a "big win" is always just around the corner and will solve all financial problems if you keep playing
Recognising one or more of these signs in yourself — or in someone you care about — is not a failure. It is the first step toward getting things back under control. q98's responsible gaming tools are available right now, at no cost, with no judgment.
Self-Assessment
Honest self-assessment is one of the most effective responsible gaming tools. Answer the questions below truthfully. If you answer "Yes" to two or more, we recommend activating a deposit limit or cooling-off period on q98 right away.
Have you ever spent more than you planned on a single q98 session and felt regret afterward?
Do you find yourself thinking about gambling frequently during everyday activities like work or meals?
Have you ever lied to a family member about how much time or money you have spent gambling?
Have you used money set aside for essential expenses (groceries, transport, bills) to gamble?
Have you tried to cut back on gambling but found it difficult to stick to your own rules?
Has gambling caused tension, arguments, or worry within your family or among close friends?
Our Commitment
q98 operates under an international gaming licence framework that includes mandatory responsible gaming obligations. These are not optional — they are conditions of our operating licence. Every q98 policy and platform feature related to player protection is designed to meet or exceed the responsible gaming standards prescribed by our licensing framework.
The minimum age to hold a q98 account and use any of our Services is 21 years. This applies to all games — casino slots, live dealer tables, cricket betting, PSL markets, and every other product available on the platform. Age is verified at registration through our mandatory date-of-birth check and independently confirmed via CNIC during KYC verification before any withdrawal is processed.
Where q98 has reasonable grounds to believe an account may be held by a person under 21, we will immediately freeze the account and conduct a verification review. If underage use is confirmed, the account will be permanently closed, all gaming activity will be voided, and deposited funds will be returned to the payment source. q98 does not profit from underage gambling — ever.
Responsible gaming tools at q98 work in two directions. Players can activate limits and exclusions themselves at any time through account settings. But q98 also monitors account activity for patterns that suggest problematic behaviour — unusually rapid deposit-and-loss cycles, attempts to reverse self-exclusion requests immediately after activation, or direct communication with support indicating distress.
Where q98 identifies such patterns, we may proactively apply responsible gaming restrictions including temporary account suspension, mandatory cooling-off periods, or reduced deposit limits — even without a player request. This may feel frustrating in the moment, but it reflects q98's genuine commitment to player welfare over short-term revenue.
Players who have activated self-exclusion or a cooling-off period are immediately removed from all q98 promotional communications — bonus emails, SMS offers, and any other marketing. Players can also opt out of marketing at any time via account settings or by contacting support, independent of any responsible gaming restriction. q98 does not send re-engagement marketing to players who have self-excluded.
q98 is clear on this point: gambling is a form of paid entertainment, the same as going to the cinema or watching a PSL match at the stadium. The house edge on all q98 casino games means that over time, the majority of players will lose more than they win. This is not a secret — it is fundamental mathematics. Players should only ever gamble with money they can genuinely afford to lose, treating it as the cost of entertainment rather than an investment or income source.
q98's responsible gaming programme is reviewed regularly as part of our ongoing licence compliance obligations. If you have feedback on our responsible gaming tools or policies, we genuinely want to hear it — contact our support team at any time.
Play With Confidence
q98 gives every Pakistani player the tools they need to keep gaming enjoyable. Set your limits, play your way, and know that q98's responsible gaming framework has your back — every session, every day.
21+ only. Gambling is for entertainment purposes only. If gambling stops being fun, use our self-exclusion tool immediately.